Find a reputable business?

Reputation Report

Crossroads Ford of Sanford

34 inquiries |
New Car Dealers

File Complaint

3251 Highway 87 South
Sanford, NC 27332 | Get Directions

(919) 335-4587

http://www.crossroadsfordsanfo...

Company Rating

View Rating Explanation

Customer Reviews

based on 1 review.

Write Review

View Customer Reviews

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/21/2021 Joshua H.

Care about customers who spend their money with you and actually take the time to fix the cars.

We have had several problems with our 2020 Ford Explorer. As I know for the most part its a Ford problem, but anytime I deal with the service department at the Sanford location it is nothing but incompetent people, except one named Gary. Remind you its first oil change was in shop for trouble,. Its at 25,000 miles and every oil change it has already been in shop. Besides getting no compassion from this place, they refuse to help you get car there or help with loaner cars. Today I was told they could look at it tomorrow but had no cars and the service manager Brads response was I don't know what to tell you. We took it to another Crossroads in another town. The Sanford dealership not only didn't seem concerned, but didn't uphold their responsibility and make sure the car I purchased from them is running correctly. He told me if I wanted to complain to call Ford it's self. This is a Ford dealer who sells and is supposed to stand behind their products. Technically shouldn't they contact Ford for me to make sure my car is fixed and to have a repeat customer.

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Crossroads Ford of Sanford closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is new car dealers.

Primary Contact:
Business Started:	N/A
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Crossroads Ford of Sanford?
Contact them directly!

Request Quote

Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile