19 inquiries | Jewelry Retail
(800) 339-4842
Company Rating
AAA
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based on 0 reviews.
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants allege unethical or unfair collection tactics deceptive sales practices poor quality merchandise or disputes relating to refund requests. Some customers complain that individuals such as friends or relatives used as customer references are repeatedly called at their workplace and harrassed by company personnel up to fifteen times daily. A few of these complainants alleged they had previously sent requests in writing asking the company to stop calling employers. According to Federal Consumer protection laws the letter request by customers or employers should have stopped telephone calls to their workplace.~~Allegations of deceptive sales practices generally relate to misrepresentations by salespersons as to the quality of the jewelry or failure to provide disclosures of their cancellation return or refund policies. Some customers complain the gold jewelry they purchased was sold as 14K when in fact it was only 10K gold. Others claim they were verbally advised return policies were liberal and there would be no problems.
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Company Info
This company's business is a full service jewelry store.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
Since there are no special educational or training requirements needed to sell jewelry or open a jewelry store consumers should educate themselves before shopping for jewelry. When selecting a jeweler be sure the store has a long-standing solid reputation in the community and in the industry. You want to be able to count on the store still being there if you have a problem. Check for the appropriate markings on gold jewelry. Ask whether a gemstone is natural laboratory-created or imitation. Make sure the jeweler writes on the sales receipt any information you rely on when you make your purchase such as the gemstone's weight or size. Some jewelers also may supply a grading report from a gemological laboratory.~~Carefully consider all offers of “easy credit terms.†In some cases when credit is extended interest rates along with terms and conditions of financing may cause you to pay considerably more for the item than it is actually worth. Ask for the store's refund and return policy before you buy. When ordering online keep copies of the website ads and any other information for future reference. ~~Rather than using independent collection agencies this company has in house collection agents. Consumer protection laws concerning debt collection practices may not apply to this method of debt collection.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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