Complaints for Crown Diamonds, Inc. in Fullerton, CA

P. O. Box 151
Fullerton, CA 92836 | Get Directions

(800) 339-4842

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unethical or unfair collection tactics deceptive sales practices poor quality merchandise or disputes relating to refund requests. Some customers complain that individuals such as friends or relatives used as customer references are repeatedly called at their workplace and harrassed by company personnel up to fifteen times daily. A few of these complainants alleged they had previously sent requests in writing asking the company to stop calling employers. According to Federal Consumer protection laws the letter request by customers or employers should have stopped telephone calls to their workplace.~~Allegations of deceptive sales practices generally relate to misrepresentations by salespersons as to the quality of the jewelry or failure to provide disclosures of their cancellation return or refund policies. Some customers complain the gold jewelry they purchased was sold as 14K when in fact it was only 10K gold. Others claim they were verbally advised return policies were liberal and there would be no problems.

Complaint Closing Statistics

0 complaints against Crown Diamonds, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Crown Diamonds, Inc. complaints