Crowne Office Supplies ratings, reviews and complaints - Medical Supplies Retail By Telephone

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices. Some customers complain the companys' telemarketers use misrepresentations on pricing or product availability. In other cases, complainants allege they are led to believe the caller was their regular supplier, when in fact it was not. Other complainants allege receipt of unordered merchandise. Products are allegedly shipped without authorization. The company responds to some complaints by offering to exchange merchandise or by requesting additional information. One customer claims the merchandise was available for pick up despite the company's response that they could not retrieve it. Another customer provided the company with the invoice number as requested, but nothing happened. Other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Crowne Office Supplies closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business telemarkets office supplies.

Primary Contact:	Customer Service
Business Started:	11/26/1982
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

In California, telemarketing companies are required to register with the Attorney General, and post a $100,000 bond. As of our last verification on 6/4/2002, this company had not complied with State registration requirements. To obtain registration information or file a complaint write to: Office of the Attorney General, Public Inquiry Unit, P.O. Box 944255, Sacramento, CA 94244-2550 or call, (916) 445-9555. When solicited by telemarketers, rather than make an immediate decision, insist the caller confirm the offer and all verbal promises in writing. Minimize misunderstandings by designating one employee to whom all calls regarding machines or supplies must be directed. If unordered merchandise arrives, immediately write to advise the company of your intent to keep the shipment as a free gift unless pick up is arranged within a reasonable amount of time. Send your letter by certified mail to obtain proof of a receipt.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Advanced Supply Inc

ADV Supplies

A D V Supplies Inc.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

1990 Westwood Blvd Suite 140, Los Angeles, CA, 90025

1990 Westwood Blvd., Suite 140, Los Angeles, CA, 90025

Reputation Report

Crowne Office Supplies

Complaints and Resolutions

Other Information