Complaints for Crowne Office Supplies in Inglewood, CA

433 West Manchester Avenue
Inglewood, CA 90301 | Get Directions

(310) 680-7000

http://www.crowneofficesupplie...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices. Some customers complain the companys' telemarketers use misrepresentations on pricing or product availability. In other cases, complainants allege they are led to believe the caller was their regular supplier, when in fact it was not. Other complainants allege receipt of unordered merchandise. Products are allegedly shipped without authorization. The company responds to some complaints by offering to exchange merchandise or by requesting additional information. One customer claims the merchandise was available for pick up despite the company's response that they could not retrieve it. Another customer provided the company with the invoice number as requested, but nothing happened. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Crowne Office Supplies closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Crowne Office Supplies complaints