Culver Capital Group, Inc. ratings, reviews and complaints - Business Investment Brokers and Dealers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Many complainants allege failure to fund lease agreements after deposits are paid. Some complainants allege the company fails to return phone calls or contact them regarding the lease process which causes denials of loans. A few customers complaint the initial leasing terms are no honored and they request a bigger deposit. ~~The company responds to complaints by stating they are willing and ready to work with the clients in order to provide the financing under the original terms. Other complaints are responded to by stating that the information the client provided was inaccurate which caused different leasing options. The company responds to other complaints by stating they will contact the customer to come to a solution or the customer did not give the company a chance to fund the lease.

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Complaint Closing Statistics

0 complaints against Culver Capital Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company provides a variety of commercial financial lending services to small & middle market companies including investment banking, debt restructuring, asset based lending, equipment financing, financial consulting and advisory services.

Primary Contact:	John Ryan (Customer Service)
Business Started:	7/12/2006
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Ranitra Coleman (Executive Assistant)

Other Categories:

Financial Planning and Management Services

Office Furniture and Equipment Rental and Leasing

Reputation Report

Culver Capital Group, Inc.

Complaints and Resolutions

Other Information