Complaints for Culver Capital Group, Inc. in Costa Mesa, CA

1600 Sunflower Avenue Suite 120
Costa Mesa, CA 92626 | Get Directions

(714) 380-3000

http://www.culvercapital.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Many complainants allege failure to fund lease agreements after deposits are paid. Some complainants allege the company fails to return phone calls or contact them regarding the lease process which causes denials of loans. A few customers complaint the initial leasing terms are no honored and they request a bigger deposit. ~~The company responds to complaints by stating they are willing and ready to work with the clients in order to provide the financing under the original terms. Other complaints are responded to by stating that the information the client provided was inaccurate which caused different leasing options. The company responds to other complaints by stating they will contact the customer to come to a solution or the customer did not give the company a chance to fund the lease.

Complaint Closing Statistics

0 complaints against Culver Capital Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Culver Capital Group, Inc. complaints