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Currency Exchange

87 inquiries |
Check Cashing Service

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3938 West Madison Street
Chicago, IL 60624 | Get Directions

(773) 722-6100

Company Rating

CCC

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/7/2021 Robert P.

I want to file a complaint about the woman at the middle window she's very rude to us elderly people

I want to file a complaint about the woman at the middle window she's very rude to us elderly people. I'm 70 years old and to be treated so badly at this currency exchange on the 3900 west madison this lady took money off my card then said she didn't. I was just trying to pay my bills. I had to dispute it with my bank when I told her I was filing a complaint on her she put it back on this sad we elderly need to be respected. I would love for her to be fired because of the way she treat people her job is to help us customers not be disrespectful. I've been having problems with her for three years now thus is my first complaint and I'm sure it won't be my last. She do not need to work in any customer service place of business and I've witnessed her letting people come in with no ID letting them take money off cards that's stolen isn't that fraud that business needs investigating.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Currency Exchange closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is check cashing service.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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