Custom Data Products ratings, reviews and complaints - Medical Supplies Retail By Telephone

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has a pattern of complaints alleging deceptive sales practices. Customers complain that the company's telemarketers represent themselves as the regular supplier; when in fact, they are not. Other complaints allege misrepresentation regarding the terms and conditions of offered guarantees, or that prices are far in excess of industry standards. Some also allege difficulty arranging pick-up of unordered supplies. The company responds to most complaints by arranging pick-ups, crediting accounts or otherwise resolving the problems. One complaint is unanswered. When solicited by telemarketers offering business supplies, we urge extreme caution. Complaints against this type of company generally allege the telemarketers misrepresented products offered, that orders were shipped which were not authorized, that prices were exhorbatant and that customers were led to believe that the company was their regular supplier.

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Complaint Closing Statistics

0 complaints against Custom Data Products closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is telemarketing office supplies.

Primary Contact:	Bill Press (Contact)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Insist the caller send a catalog or brochure containing the items in question, along with a price sheet. To minimize misunderstandings, designate one employee to whom all calls regarding office supplies must be directed. If unordered merchandise arrives, immediately write to advise the company of your your intent to keep the shipment as a free gift unless pickup is arranged within a reasonable amount of time. Send your letter by certified mail to obtain proof of receipt.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Computer Data Products

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

P O Box 3650, Culver City, CA, 90231-3650

Reputation Report

Custom Data Products

Complaints and Resolutions

Other Information