Complaints for Custom Data Products in Culver City, CA

5730 Uplander Way Suite 101
Culver City, CA 90230 | Get Directions

(310) 410-6666

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has a pattern of complaints alleging deceptive sales practices. Customers complain that the company's telemarketers represent themselves as the regular supplier; when in fact, they are not. Other complaints allege misrepresentation regarding the terms and conditions of offered guarantees, or that prices are far in excess of industry standards. Some also allege difficulty arranging pick-up of unordered supplies. The company responds to most complaints by arranging pick-ups, crediting accounts or otherwise resolving the problems. One complaint is unanswered. When solicited by telemarketers offering business supplies, we urge extreme caution. Complaints against this type of company generally allege the telemarketers misrepresented products offered, that orders were shipped which were not authorized, that prices were exhorbatant and that customers were led to believe that the company was their regular supplier.

Complaint Closing Statistics

0 complaints against Custom Data Products closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Custom Data Products complaints