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CVS Pharmacy

200 inquiries |
Pharmacies and Drug Stores

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513 East Monroe Street
Sandusky, OH 44870 | Get Directions

(419) 625-2284

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/13/2020 Bernell M.

They disclosed personal information!

I had been to doctor's appointment diagnosed with tendinitis. I couldn't walk I was giving a prescription. My friend was to come get the prescription. Instead he misunderstood me and went to CVS. The pharmacist just gave him a print of all my information without my consent. Instead of telling him There was no prescription there. He never knew any of my information Because he was supposed to hand them the phone for me to speak to them, they know me very well and this was his first time ever going in picking up a prescription. But I had the proscription at home. I felt violated and embarrassed that they gave him all my medications on the printout for no reason. He signed a statement that they were wrong . know he knows all my information and Iv been devastated. Because of one of the medications was very private of a disease I have and he told several people. I have been in a deep depression and high anxiety .When I asked the pharmacist why did he do that he stated " I DON'T KNOW. I feel I should be compensated something for this careless act. Now I will be scrutinized in the town I live in.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against CVS Pharmacy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a pharmacy and drug stores.

Primary Contact:	Management
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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