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D & A Transport Florida LLC

1,120 inquiries |
Moving and Storage Companies

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1940 Harrison Street Suite 206
Hollywood, FL 33020 | Get Directions

(888) 792-4655

http://www.dnatransports.com

Company Rating

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Customer Reviews

based on 12 reviews.

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Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

6 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/28/2022 K L.

DO NOT USE DO NOT USE EVER FOR ANYTHING

Horrible. The movers who came on September 12th from M & D were horrible broke my $1900 bed damaged my $2200 couch screwed my TV on it's base wrong broke the stand on my end table and damaged the pull. Per your contract they were supposed to wrap and protect my items they had nothing except a few drop cloths. These men were unprofessional unprepared and charged my $3400 instead of the $1500 I was quoted and signed the contract with you. They had their own contract they forced me to sign and I had to VENMO them 3 different times to get my items loaded transported and unloaded they took complete advantage of me a woman alone who needed to be moved. They charged me for basically more than one month's rent that I pay. When I filed a claim I heard nothing back from M&D nothing and it is now December 28th. You are all scammers. Every time I look at the damage of my belongings I am sick to my stomach all of my items were brand new and because these men WHO GOT PAID!!!! Mind you were not prepared and intimidated broke my stuff. I have no recourse and this was a total loss on my part and I pray no one ever trusts you or your company again.

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Complaints and Resolutions

Total Amount in Dispute:
$43,524.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

6 complaints against D & A Transport Florida LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
2	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business is moving and storage companies.

Primary Contact:	David Rondon (Owner)
Business Started:	4/1/2019
Social:

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Licensing

Companies offering to move household goods within the state of California are required to register with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867.

For businesses outside of California, please check with the agency that regulates this industry.

For moves between states, movers are required to register and be licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding a license status, consumers may contact the FMCSA by calling (800) 832-5660 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, or calling (800) 832-5660 or visiting their website at www.safer.fmcsa.dot.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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Jarrod Indik

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