D E C ratings, reviews and complaints - Computer Dealers Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The company has a pattern of complaints alleging problems with delivery, such as damaged components, delays in delivery, or no delivery at all. Other customers complain of unauthorized charges on bank accounts or charge cards. Many complain the merchandise received is dysfunctional, of poor quality, and that customer service reps are less than adequate in handling exchanges, or responding to shipping or billing inquiries. Customers claim calls are not returned, and they are transferred from person to person with no one able to help.The company responds to some complaints by delivering computers or issuing credits. One complaint is closed as disputed, the customer is not satisfied with the company's response. Most complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against D E C closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of discounted computers.

Primary Contact:	Arlene Sediqzad (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is sending unsolicited faxes from "Partnership for Education" advertising low prices for personal computers which seemingly convey the company is an educational charity or non-profit organization. The Bureau has contacted the IRS and verified that this company is not registered as a charitable organization. By law, consumers have 60 days from the billing date to dispute the charge with the credit card company. Visa has a 120 day period. After the 60-day period, a charge cannot be reversed unless the seller consents. If the order is canceled, we suggest that the product be returned in sufficient time to permit a credit card dispute to be filed.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Dani Jon, Inc.

Dec Performance Computers

Dynamic Equipment Corporation

Gateway Freight

Partnership for Education

Websites:
There are no additional web sites.

Contacts:

David Gareitti (Customer Relations Manager)

Addresses:

21001 Devonshire Street Suite 328, Chatsworth, CA, 91311

21601 Devonshire Street Suite, Chatsworth, CA, 91311

Reputation Report

D E C

Complaints and Resolutions

Other Information