Complaints for D E C in Chatsworth, CA - 13125625

9530 Cozycroft Avenue
Chatsworth, CA 91311 | Get Directions

http://www.decperformance.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The company has a pattern of complaints alleging problems with delivery, such as damaged components, delays in delivery, or no delivery at all. Other customers complain of unauthorized charges on bank accounts or charge cards. Many complain the merchandise received is dysfunctional, of poor quality, and that customer service reps are less than adequate in handling exchanges, or responding to shipping or billing inquiries. Customers claim calls are not returned, and they are transferred from person to person with no one able to help.The company responds to some complaints by delivering computers or issuing credits. One complaint is closed as disputed, the customer is not satisfied with the company's response. Most complaints remain unanswered.

Complaint Closing Statistics

0 complaints against D E C closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

D E C complaints