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Dales Liquors

  63 inquiries |
Liquor Stores

14900 Victory Blvd
Van Nuys , CA 91411
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(818) 781-0123

Company Rating

B

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/21/2018

They have a clerk who never says thank you to their customers.

They have a clerk who never says thank you to their customers. I visited this store about a month ago., there were about 5 customers ahead me and not one time did the clerk say thank you. When it was my turn .. I paid for my items and he did not say thank you. I told the clerk he should be more courteous to the customers that come in the store...I told him that it's called good customer service...he told me that he said thank you..(I worked in customer services for 25 years with ATT)...Saturday (8-20-18 I visited this store made a purchase and the same clerk did not say thank...at that point I gave him a verbal tongue lashing and made him say thank you to every customer in line...I tried to get the owner's telephone number to voice my concerns..but the clerk would not give it to me....this store is located in a predominantly Hispanic and Black neighborhood...the clerk told me he was from India so maybe there is a cultural difference I do know when you run a business you should show customers respect..and this type of customer service should not be tolerated... My ideal resolution would be to fire this employee...but he is in obvious need of customer service training

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Dales Liquors closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is liquor stores.

Primary Contact:
Business Started: N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.