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14900 Victory Blvd
Van Nuys , CA 91411
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(818) 781-0123

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Posted on 8/21/2018

They have a clerk who never says thank you to their customers.

They have a clerk who never says thank you to their customers. I visited this store about a month ago., there were about 5 customers ahead me and not one time did the clerk say thank you. When it was my turn .. I paid for my items and he did not say thank you. I told the clerk he should be more courteous to the customers that come in the store...I told him that it's called good customer service...he told me that he said thank you..(I worked in customer services for 25 years with ATT)...Saturday (8-20-18 I visited this store made a purchase and the same clerk did not say thank...at that point I gave him a verbal tongue lashing and made him say thank you to every customer in line...I tried to get the owner's telephone number to voice my concerns..but the clerk would not give it to me....this store is located in a predominantly Hispanic and Black neighborhood...the clerk told me he was from India so maybe there is a cultural difference I do know when you run a business you should show customers respect..and this type of customer service should not be tolerated... My ideal resolution would be to fire this employee...but he is in obvious need of customer service training