Dash of Glitter

Misunderstood and mistreated by customer service twice

First time I reached out bec once you spend $150 your supposed to get free shipping and that didn't happen. I was treated like a moron bec my final total that I did pay for was only $137 or something like that but I took several items off when I discovered that I would not receive the free shipping even at a total of $177. The woman was ugly to me and didn't even help me figure out where my items were. The second time I ordered I received an email that said I could get 1 free outfit once I spent $25 and that it would be a never seen mystery outfit so I picked 2 outfits for my daughter equalling about $42 which is $17 above $25. The code wouldn't work. I reached out. They decided to help which I was thankful for. Then she decided to bring up the previous encounter and explain to me how I didn't understand and must spend $150 minimum to get free shipping. I then re-explained myself and that when I went above $150 that it never offered me free shipping so I removed the additional items bringing my total to less than $140. I wasn't receiving free shipping above $150 so what was the point? I removed the other stuff and paid less. Is this really that difficult to understand? Anyway, both of those women, Liz and Stephanie, treated me as if I'm incompetent and do not have the ability to understand that I must spend above $150 for free shipping and above $25 for the free outfit when in fact I did and attempted to do both but it failed and I guess I'll just go with a different company since the people within this company choose to treat paying customers like they're idiots.

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