David's Bridal HQ ratings, reviews and complaints - Bridal Shops

Complaints and Resolutions

Total Amount in Dispute:
$8,881.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

6 complaints against David's Bridal HQ closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

View summaries of the complaint descriptions and responses.

View Complaints

Other Information

Company Info

David's Bridal is a leading bridal retailer, specializing in elegant bridal clothing and accessories. Services include alterations, customizing, complimentary pressing, dyeing and gown preservation.

Primary Contact:	Charly Rok (Corporate Contact)
Business Started:	1/1/1950
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in David's Bridal HQ?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company's corporate office is located outside of our service area. According to the BBB of Metropolitan Washington, DC and Eastern Pennsylvania, the company has an unsatisfactory business performance record with the Bureau due to unanswered complaint(s). For more information or to file a complaint, you may contact that Bureau online at www.easternpa.bbb.org or call (215) 985-9313. The Bureau may also be reached by mail at 1411 K St. NW, 10th Floor
Washington, DC 20005-3404.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Davids Bridal

David's Bridal, Inc.

Websites:
There are no additional web sites.

Contacts:

Fred Postelle (Senior VP of Human Resources)

Gary Erlbaum (Secretary)