Find a reputable business?

Complaints and Resolutions

David's Bridal HQ complaints

Read Complaints File Complaint View Full Report

1001 Washington Street
Conshohocken, PA 19428 | Get Directions

(877) 923-2743

http://www.davidsbridal.com

Locations and hours vary

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$8,985.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

7 complaints against David's Bridal HQ closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
7	Unanswered

7 complaints against David's Bridal HQ

Sort by

5/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $104.00 Amount Settled: $0.00

Customer Complaint

4/9/2024

They double charged me for the items that I already paid for and refuse to refund the money. Resolution Sought I would like at least my double charges to be refunded.

7/11/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,522.80 Amount Settled: $0.00

Customer Complaint

6/15/2023

On June 3rd I went to David's bridal very exciting to try on dresses for my wedding in September. I brought multiple family members with me so they witnessed everything that happened this day. I found a beautiful dress, shoes, a diamond belt, and a veil for $1522.80. When I had gone to pay for all my items there was an error message on the card machine. Ana, the manager helping me with the transaction, told me to go ahead and insert my card anyway and that it should be fine. After I entered my credit card she told me my card was declined. I knew I wasn't even close to my credit limit so my card shouldn't have been declined. I checked my credit card account and I saw that the transaction did go through on my credit card account. Ana told me that on her end it shows that no money went through so I decided to call the credit card company to see if there was an error on their end. They let me know that there was no mistake on their end and that if David's Bridal is saying no money went through then that is an error on their part. Ana told me that we could wait 1 day to see if the money would go through and if not then I would have to dispute the transaction with my bank and try and pay for my items again once I receive my credit back. I called David's bridal back the next day to see if the money went through and again Ana told me that the money had not gone through and to dispute it with my bank. She apologized for the inconvenience on their part and was kind enough to offer anyt Resolution Sought Either refund me my money or let the credit card company know I never received my items so they can allow me to keep my credit.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile