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Dean Scott Steinberger OD

321 inquiries |
Optical Goods Retail

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1014 South Westlake Blvd Suite 10
Westlake Village, CA 91361 | Get Directions

(800) 983-4933

https://deansteinbergerod.com/

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/7/2023 TT G.

Great professional customer service - but can't work miracles, so be realistic

My titanium Silhouette frame broke, but my lenses are perfect and nearly new, so I am trying to find a replacement frame. I ordered a new frame online Jun 6th, then on Jun 7th I called them to confirm the order since it was a discontinued hard-to-find frame that I am hoping to find it "in stock" somewhere. On the phone the gentleman took my info, said he would check to see if they could get the frame, and within a few minutes he called me back to tell me that sadly they would not be able to fulfill the order for that specific frame. Though I was disappointed, I was also impressed with how quickly and professionally they handled the situation. All-in-all, I will rate that as great customer service any day!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Dean Scott Steinberger OD closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We provide online sale of eyeglasses, prescription eyeglasses, sunglasses, mainly B2C glasses and also has a retail store.

Primary Contact:	Dean S. Steinberger (Owner/President)
Business Started:	1/1/2007
Social:

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Licensing

California Board of Optometry

Verified License

License Number: 11289
Status: Renewed

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

EyeDocShoppe.com

Internet Eyewear Group

SunOptique Optometry

Clickshades Optometry

Advanced Optometry

Websites: