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Denny's Corporate

103 inquiries |
Fast Food Restaurants

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203 East Main Street
Spartanburg, SC 29319-0003 | Get Directions

(800) 733-6697

http://www.dennys.com

Company Rating

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/9/2022 Kenneth W.

Poor Customer Service!!

Denny's in Sierra vista. I was there today and the service is the worse in my 78 years and I mean the worse I got there and waited to be seated. I see there is a shortage of help, I understand that. After being seated they totally for got about me and I had to get someone to see me finally after they took my order and there was several that came after me they did take care of before me. The server took my order for the Lumber Jack and then came back much later at least 20 minutes or so and asked me what I ordered even having written it down and he had totally forgot it. People around me had to laugh. His name was JAVIAR, not sure the the spelling but he is the only gentlemen serving and there was one Lady. I had to ask for more coffee as he forgot me several times and I had to ask her for the syrup for the pancakes. I am sure he was over whelmed. I have always liked Denny's. I moved here to Arizona a month ago and I visited here at Denny's before this time and they do have issues here but it was not this bad last visit but not really great. Servers are short handed I can see that. Many empty tables but not enough staff it takes time to be seated because of the problem but then having a server is a real big issue. Not sure there connected with corporate but if so they need a lot of help. Any further info please contact me! I would like to see the business get better management as that is an obvious problem. If the manager can not see that he or she has a serious problem,

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Denny's Corporate closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company the headquarters for Denny's Restaurants.

Primary Contact:	John C. Miller (CEO)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Raymond Peralta (District Manager)

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