Diamond Promotions, LLC ratings, reviews and complaints - General Merchandise Retail By Infomercials

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company telemarkets, and uses reverse telemarketing to sell a variety of products and services. Complainants allege high pressure, or deceptive sales practices are used to sell unwanted products and obtain billing information. The most current complaints for this company are regarding telephonic solicitations of gold and silver coins. A few complainants report they were solicited up to 6 times daily for the same product. Others were reportedly advised the coin was free, and then were charged a processing fee of $169.00. Most complainants allege difficulty with cancellations, refunds, or contacting the company. Complainants report calls are answered by spanish speaking persons who claim they do not know who the company is. Some complainants allege they order 1500 Latin music songs by original artists, and 15 complimentary movies, but the songs are not by the original artists or the CD's arrive damaged. One complainant ordered family oriented movies and received adult themed movies. Some complain that the company uses high pressure sales tactics or trickery to sell unwanted products and obtain billing information. Other complainants allege the company will not permit cancellations , and claims they have the ability to place merchandise charges on customer's telephone bills.

The company responds to most complaints by advising complainants they have a no refund policy, denying responsibility for the customer, agreeing to cancel on transactions not shipped, or by agreeing to remove the complainant from their customer list. They claim it is not their practice to place charges on telephone bills.

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Complaint Closing Statistics

0 complaints against Diamond Promotions, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling CD's and tapes via infomercials and mail order.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting or having their money refunded within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
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Contacts:
There are no additional contacts.

Other Categories:

Mail-Order and Catalogs Retail

Reputation Report

Diamond Promotions, LLC

Complaints and Resolutions

Other Information