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Reputation Report

Digital Enterprises, Inc.

  169 inquiries |
Video Tape/ DVD Rentals |   Business Alert

6300 Canoga Ave. 15th Floor
Woodland Hills, CA 91367
| Get Directions

(866) 431-7720

http://www.moviepass.tv

Company Rating

A

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege that they are being harrassed by pop-up ads on their computer requesting payment for service that were never ordered or provided. Most people complain that they are unable to cancel the program. Others claim that there is no telephone number, other than one to be charged for billing purposes, to contact the company to resolve the disputes.

The company responded to some early complaints by claiming that the user downloaded our media download program as part of a 3 day free trial and that if the customer would have informed us that they did not want the software or was unaware of who downloaded it, we would have immediately cancelled the account, and assisted the customer with the removal of the software.
Recent complaints are not answered by the company.

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Complaint Closing Statistics

0 complaints against Digital Enterprises, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is an online membership which allows you to download movies, video clips, classic tv, news, and games.

Primary Contact: Easton Herd
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Due to a high volume of complaint activity, government regulatory intervention, and the company's apparent lack of interest in our mediation efforts, we are accepting complaints for this company, but will no longer be processing the complaints. Consumers who wish to file a complaint, may do so, however, your complaint and contact information will be forwarded to one of the following two government regulatory agencies; the FTC, or the Washington Attorney General's office.

Copies of the FTC's complaint are available from the FTC’s Web site at http://www.ftc.gov and also from the FTC’s Consumer Response Center, Room 130, 600 Pennsylvania Avenue, N.W., Washington, D.C. 20580. The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint in English or Spanish (bilingual counselors are available to take complaints), or to get free information on any of 150 consumer topics, call toll-free, 1-877-FTC-HELP (1-877-382-4357), or use the complaint form at http://www.ftc.gov/ftc/complaint.htm.

Washington residents who feel they may have been victimized may contact Kristin Alexander, Public Information Officer, Attorney General’s Office, (206) 464-6432, alexander@atg.wa.gov, or Paula Selis, Assistant Attorney General, (206) 464-7662 to file a complaint or obtain updated information.

Consumers may also file complaints directly with the above mentioned agencies.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

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