Complaints for Digital Enterprises, Inc. in Woodland Hills, CA

6300 Canoga Ave. 15th Floor
Woodland Hills, CA 91367 | Get Directions

(866) 431-7720

http://www.moviepass.tv

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that they are being harrassed by pop-up ads on their computer requesting payment for service that were never ordered or provided. Most people complain that they are unable to cancel the program. Others claim that there is no telephone number, other than one to be charged for billing purposes, to contact the company to resolve the disputes.

The company responded to some early complaints by claiming that the user downloaded our media download program as part of a 3 day free trial and that if the customer would have informed us that they did not want the software or was unaware of who downloaded it, we would have immediately cancelled the account, and assisted the customer with the removal of the software.
Recent complaints are not answered by the company.

Complaint Closing Statistics

0 complaints against Digital Enterprises, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Digital Enterprises, Inc. complaints