Dirt Busters Carpet & Upholstery Cleaning ratings, reviews and complaints - Carpet and Upholstery Cleaning Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they hire this company based on advertising touting "no hidden costs". Price quotes are given by telephone based on the customer's description of the area to be cleaned. Customers complain, after the cleaning technician arrives, the price of the service increases. Several complainants allege they initially signed release forms indicating satisfaction with the services provided, however within a few days stains and dirt resurfaced. In some cases the complainants made requests to the company to re-clean the carpets. Customers report that although the company initially agrees to re-clean carpets, they fail to keep scheduled appointments. Other complainants allege, carpets stay wet for days due to faulty equipment or inappropriate cleaning methods. A few customers report damages to various household items from chemicals or water used in cleanings

The company responds is some cases by disputing allegatiions and denying refund requests. In cases where customers place stop payment orders on checks, the company sends the customer to collections. One complainant reports she sent a second check to replace one she had put a stop payment on. Six months later the company sent the original check back through the bank and cashed it. This customer was able to obtain a refund.

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Complaint Closing Statistics

0 complaints against Dirt Busters Carpet & Upholstery Cleaning closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is performing carpet and upholstery cleaning services as well as water damage restoration.

Primary Contact:	Eldar Cohen (Owner)
Business Started:	1/1/2001
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Do comparative shopping when selecting a carpet cleaning company. Prices for services may vary a great deal depending on the cleaning method used, and the quality of the cleaning. Keep in mind, that any pre-treatments, spot removal, stain removal, or odor elimination processes will generally be an additional charge on your total bill. To avoid problems, ask beforehand specifically which services are included in the price quote given. It is common in the industry to advertise extremely low prices, however, the advertised price often covers only a one room cleaning, and with some companies no soap or chemical cleaning solutions are included.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Southern California Dirt Busters

Dirt Busters Carpet and Upholstery Care

Websites:
There are no additional web sites.

Contacts:

Ron Cohen (Owner)

Lisa Cohen (Assistant Manager)

Reputation Report

Dirt Busters Carpet & Upholstery Cleaning

Complaints and Resolutions

Other Information