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Disneyland Resort

499 inquiries |
Amusement Parks

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1313 Harbor Blvd.
Anaheim, CA 92803 | Get Directions

(714) 781-4669

http://www.disneyland.com

Contact company for hours of operation.

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/17/2022 Virginia R.

Better training for cast members on accommodating visitors with disabilities.

On Thursday Oct. 13, 2022 about 5:15 pm our group of 8 including my sister on a scooter tried to visit the haunted mansion. We explained that she needed the scooter all the way to the cars but the female cast member sent us to the guy at the exit who sent us back to her but she seemed uninterested in helping accommodate my sister and walked away. My sister stayed outside while the rest of us went in. We saw a lady in a wheelchair and another one in a scooter leaving from where she got off the cars. Why was my sister not accommodated? Unacceptable especially since cast members at other attractions did accommodate her. When I walked back to get the female cast member's name she was gone. End of shift and couldn't be bothered?

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Disneyland Resort closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Disneyland Resort business is the operation of amusement parks, hotels, restaurants, shops and an entertainment district.

Primary Contact:	Britt Holmberg (Guest Communications Manager)
Business Started:	7/17/1955
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Downtown Disney District

Paradise Pier Hotel

Disney Travel Company

Disney's California Adventure Park

Disney's Grand Californian Hotel

Websites:
There are no additional web sites.