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Dollar General

  178 inquiries |
Discount Department Stores

3681 Highway 109
Lebanon , TN 37087
| Get Directions

(615) 443-1449

http://dollargeneral.com

Please contact the business for hours of operation.

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/23/2016

Was horrible, now improved!

It was the most disgusting, unorganized,bare shelves,no manager, not enough help, dirty,bathrooms are so filthy it's bad for your health to breathe in there. The store stinks, infested by roaches, bugs, spiders, have expired foods and drinks on the shelves, they always run out of products, cigarettes,and food.they haven't had a manager for 2 months. They can't get help till the District manager allows it. The assistant manager doesn't seem to understand the role of a manager. My friend whom is very qualified to be a manager put her application in and was told the District Manager has to hire for that position. She then put in for assistant and sales. The assistant manager said he couldn't get the system to work on the computer to find her application. She put it in 3 more xs. Still no call. The part time help works 40 or more hrs. Some days their is 1 person in the whole store. They recently shut the doors for a week to clean organize and stick shelves. It looks good now. Smells better but with no help it will be as it was soon. The store has been told about the Oshawa rules. They seem to ignore the fact that aisles are to be cleared enough for a fireman to get a hose down the aisle. The clothing aisle is such in shambles that it's impossible to look for clothes because of how packed together they are. The employees are friendly and willing to help but thears alot of them that's considering quitting. Till a manager is brought in I don't understand why the DM don't cover but she dont. The assistant manager had not been there but a few months when he was promoted.1 of the sales accurate is so slow she gets overwhelmed and becomes very hateful and agitated with the customers. She has 20 people or more in her lines on any day she's working. The store saves me money and time so please help get them were they need to be.I she there daily and so does the other 4 members of my household. We love the employees on all the shifts but the store has gone down so much. Their standards are not as high as it was when the manager Josh was there. I know most of the employee's and I feel so sorry for them working in the environment they work in.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Dollar General closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Dollar General is a general store that makes shopping easy and affordable.

Primary Contact: Customer Service
Business Started: 1/1/1939
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
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Contacts:
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