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Dominion East Ohio

99 inquiries |
Gas Companies

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1201 East 55th Street
Cleveland, OH 44103 | Get Directions

(800) 362-7557

http://www.dom.com

Monday - Friday: 7 a.m. - 7 p.m.

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/1/2021 Samantha J.

Call rep was every unprofessional she was not compliant with my request to be transferred to a supervisor.

Azhanay an call rep was every unprofessional she was not compliant with my request to be transferred to a supervisor. Was told the line was busy and could not wait on hold. Call back. She had the most terrible attitude for a call rep. I'm a call rep as well and these calls are to be revot. So 2/26 @ 4:34 pm she should have been recoreded. She should be fired for mislead information and unprofessionalism. Fire her!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Dominion East Ohio closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Dominion is an producer and transporter of energy of natural gas and electricity.

Primary Contact:	Carrie F. Fanelly (Director Customer Service)
Business Started:	1/1/1975
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Licensing

Check with the appropriate agency to be certain any requirements are currently being met. Public Utilities Commission of Ohio (PUCO) 180 East Broad St. Columbus OH 43215~http://www.puc.state.oh.us - Phone Number: (800) 686-7826

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Jeff Murphy (VP of Commercial Operations)

Addresses:

PO Box 26785, Richmond, VA, 23261

P.O. Box 5759, Cleveland, OH, 44101-0759

120 Tredegar Street, Richmond, VA, 23219

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