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Domino's Pizza

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Fast Food Restaurants

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8010 Loch Raven Blvd #6068
Towson , MD 21286 | Get Directions

(410) 296-2999

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/9/2024 April K.

They need to hire a completely new staff or just close it permanently.

I placed an order at 7:13pm on 4/6/24. The tracker said my order should arrive within 27-36 minutes. At 7:35pm it said my order was delivered. My ring app never showed that anyone arrived at my home and I called at 7:44pm to inquire about my food. I was told my order was already out for delivery and it would arrive in a couple minutes. I called again at 7:55pm. I was told by the manager Monte that if my order didn't arrive within the next 5 minutes to call back. I called again at 8:03pm and the female was extremely rude and offered no apology or explanation for the delay. She said I would need to wait and that my food was on the way. I only live right up the street. By 8:35pm I called back for the final time to ask for a refund. Accept for Monte, every other person that came to the phone was very unprofessional. I should've checked the reviews first because there are so many negative reviews on this location. I will never give Domino's another penny of my money.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Domino's Pizza closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is fast food restaurants.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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