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Double T Towing Recovery

60 inquiries |
Automobile Towing Services

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1950 Indiana Avenue
Griffith, IN 46319 | Get Directions

(219) 972-2100

http://www.doublettowing.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/12/2021 Dan K.

No other customer deserves to be treated like this.

Double T towing and Recovery Cooperation sent their towing truck to tow my truck when I had a steer tire blow out on 1-80 west in Gary IN on Wednesday August 11th 2021. it was during morning rush hour and the tow truck driver did an excellent job but he broke one of the four bolts that holds the shaft under my truck. As I stated earlier, this complaint is not against the tow truck driver as fast as I know ( Dillon) did an excellent job….. but the Owner / Customer service Rep that I called to talk to with regards to my broken bolt was very unprofessional and hang up on me twice. When I asked them above how they were going to fix my bolt that their driver broke, they told me that there's nothing they can do about my situation that it's my responsibility and I should take care of it. Even when I told them that I will Call and report the matter to the Better Business Bureau (BBB) they asked me to go ahead that nothing will come out of it. I paid the Company $750 to tow my truck and they could not even listen neither take any responsibility for their actions…….this is a very bad business practice…. No other customer deserves to be treated like this. I'm not sure how many other complaints are our there against the above tow Company…… but my advice to other truck drivers. Please don't do any business with Double T towing and Recovery Cooperation. They are a bad example of excellent businesses.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Double T Towing Recovery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is automobile towing services.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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