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Dovenmuehle Mortgage, Inc.

1,678 inquiries |
Mortgage Services

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1 Corporate Drive, Suite 360
Lake Zurich, IL 60047 | Get Directions

(847) 550-7300

http://www.dovenmuehle.com

Company Rating

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Customer Reviews

based on 6 reviews.

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Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/2/2021 Julie R.

Freezing Account and Not Paying Property Tax

In November 2021, I received an email from Sacramento County Tax Assessor regarding our property tax. Since our loan had been sold to Dovenmuehle in November, I called them to verify that they were going to pay our property tax installment due December 10th. The person I spoke with said "NO" they weren't because our account was on hold because it was being sold to another mortage company so they wouldn't be issuing any payments. I asked who the mortgage was being sold to so I could contact them. The person said she had no idea, the account was just flagged as being sold. I've made two payments on this mortgage with Dovenmuehle and am concerned that they won't post them and then they will come after me and take my property. I have no control who my loan is sold to. I paid my installment for my taxes out of my pocket even though enough money was withheld when my new loan was finalized through the original company. After reading some of the other reviews I'm very concerned that this company is pulling a mortgage scam on me to take possession of my property.

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Complaints and Resolutions

Complaint Experience

33%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

3 complaints against Dovenmuehle Mortgage, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

Other Information

Company Info

The company business is services residential, commercial and multifamily mortgage loans for borrowers located in all 50 states, Puerto Rico and the U.S. Territories

Primary Contact:	David Roller (Research Analyst)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Steve Proksa (Default Litigation Specialist)

J. Stratejcruk (Escalations Analyst)

Other Categories:

Escrow Services

Addresses:

P.O. Box 57046, Irvine, CA, 92619

PO Box 25314, Santa Ana, CA, 92799-5314

P.O. Box 7168, Pasadena, CA, 91109

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