Drfuton.com ratings, reviews and complaints - Mattresses and Bedding Wholesale

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege various delivery related issues including late or no delivery of ordered merchandise, items are damaged or missing upon delivery. Other customers allege, replacement parts are not sent as agreed, failure to honor warranties, and poor customer service. The company responds to some complaints by issuing or agreeing to issue refunds, sending replacement parts, refunding customers for missing parts, and providing customers with explanations for delays. In regards to warranty issues, the company states they do not provide warranties for the products they carry, only the manufacturer provides warranty coverage. One customer was dissatisfied with the company stating they would not provide a refund until after the shipping company reimburses them. Other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Drfuton.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing the sales of bedding and accessories.

Primary Contact:	Brett Shaner (General Manager)
Business Started:	1/1/1993
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

On February 18, 2004, this company's membership in the BBB was revoked by the BBB's Board of Directors due to its failure to respond to some complaints filed with the BBB. The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within 7 days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Fleet Furniture

Dr. Futon Kids 2 Inc.

Dr. Futon-Kids 2

Websites:
There are no additional web sites.

Contacts:

Dennis Bass (President)

Eric Campbell (Vice-President)

Addresses:

10530 Whittier Blvd. #109, Whittier, CA, 90606

11330 Firestone Blvd., Norwalk, CA, 90650

Reputation Report

Drfuton.com

Complaints and Resolutions

Other Information