Complaints for Drfuton.com in Downey, CA - 13145581

9426 Stewart and Gray Road
Downey, CA 90241-5351 | Get Directions

(800) 785-2441

http://www.drfuton.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege various delivery related issues including late or no delivery of ordered merchandise, items are damaged or missing upon delivery. Other customers allege, replacement parts are not sent as agreed, failure to honor warranties, and poor customer service. The company responds to some complaints by issuing or agreeing to issue refunds, sending replacement parts, refunding customers for missing parts, and providing customers with explanations for delays. In regards to warranty issues, the company states they do not provide warranties for the products they carry, only the manufacturer provides warranty coverage. One customer was dissatisfied with the company stating they would not provide a refund until after the shipping company reimburses them. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Drfuton.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Drfuton.com complaints