DSN ratings, reviews and complaints - General Merchandise Retail By Television

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege various delivery issues such as delays in delivery receipt of incorrect merchandise and receipt of items after cancellation. Other complainants allege difficulty obtaining refunds and customer service issues. A few customers complain of dissatisfaction with the quality of the items or inaccuracies with the appraisal values of the purchases. ~~The company generally responds to complaints by issuing refunds or credits shipping merchandise requesting proof of returns or apologizing for delays or inconveniences to the customer. In some cases the company requested and evaluated appraisals obtained from customers directly.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against DSN closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is home shopping services.

Primary Contact:	Arthur Garabedian (President)
Business Started:	10/6/2001
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule protects consumers who shop by mail. According to this regulation the company must ship your order when promised. If the company doesn't specify a shipping time it must send the merchandise within 30 days. If there will be a delay the company must give you the option to either agree to the delay or cancel the order. ~~If you decide to cancel your pre-paid order the seller must mail your refund within seven business days of receiving your notice of cancellation. If you charged your purchase the seller must adjust your account within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

D S N

Direct Shopping Network, LLC

Websites:
There are no additional web sites.

Contacts:

Fredy Herrera (IT Web/ Administration)

Bertha Abelyan

Lidia Belay (IT Web/ Administration)

Reputation Report

DSN

Complaints and Resolutions

Other Information