Complaints for DSN in Glendale, CA - 13167562

1239 South Glendale Avenue
Glendale, CA 91205 | Get Directions

(800) 818-4376

http://www.dsntv.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege various delivery issues such as delays in delivery receipt of incorrect merchandise and receipt of items after cancellation. Other complainants allege difficulty obtaining refunds and customer service issues. A few customers complain of dissatisfaction with the quality of the items or inaccuracies with the appraisal values of the purchases. ~~The company generally responds to complaints by issuing refunds or credits shipping merchandise requesting proof of returns or apologizing for delays or inconveniences to the customer. In some cases the company requested and evaluated appraisals obtained from customers directly.

Complaint Closing Statistics

0 complaints against DSN closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

DSN complaints