252 inquiries | Online Retailers
(800) 941-0163
http://www.dualactioncleanseno...
Monday to Friday - 8:00AM to 5:00PM
Company Rating
AAA
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based on 0 reviews.
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants allege receipt of unordered merchandise and unauthorized debits or charges to accounts. Customers complain they provide the company with billing and shipping information for a one time purchase but continue to receive additional merchandise and account debits or credit card charges. Other customers complain the unwanted products are returned or shipments are refused but the company fails to issue credits or refunds as agreed. Complainants allege In some cases refunds are denied based on the company's contention that products were not returned when in fact products were returned as directed.~~The company responds to some complaints by agreeing to issue refunds cancelling shipments or both. In some cases the company instructs complainants to return merchandise before a credit or refund will be issued.
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Company Info
We provide manufacturing and sales of vitamin supplements.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
This company's health care supplements are marketed by television and internet ads and seen to be shipped to customers on a continuity plan with a negative option cancellation clause. ~~With this method products and services are sent to consumers unsolicited and unauthorized charges appear on credit cards. Usually materials sent with the product or service will allow a specified time period for cancellation and return without penalty or obligation. However many overlook the advisory and are unaware of the charge until their next monthly credit card statement. In some cases consumers find they are unable to contact the company to arrange returns or ask for credit. Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.~~Often you can unknowingly join a plan simply by accepting an introductory offer of merchandise or services. Continuity plans may offer an introductory "free trial period" to let you check out the merchandise or service and decide whether to join the plan. If you keep the merchandise beyond the free trial period or fail to cancel the service within the free trial period not only must you pay you automatically become a plan member. Joining a continuity plan means you agree to the plan's sales method as long as you're a member. You'll automatically get periodic shipments of merchandise or delivery of services. You won't get any announcements or rejection forms before each shipment or service period. The shipments or services continue until you cancel your membership.~~Sellers must give you information about the plan's terms and conditions clearly and conspicuously in their promotional materials. These terms may include; that you become a member if you accept the introductory merchandise or initial round of services unless you cancel; or that periodic delivery of merchandise or services will occur - with no further action on your part; and will continue until cancellation is received. It also must disclose a description of the merchandise or services you agree to buy say whether there's a minimum purchase and how often you'll receive the products or services. An explanation of the plan's billing procedure for each shipment or period of service must also be provided as well as the terms of the plan's refund or return policy; how and when you can cancel your membership; and the price of the goods or services if you fail to cancel including shipping and handling if applicable.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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