Complaints for Dual Action Cleanse in Los Angeles, CA

5310 Beethoven Street
Los Angeles, CA 90066 | Get Directions

(800) 941-0163

http://www.dualactioncleanseno...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege receipt of unordered merchandise and unauthorized debits or charges to accounts. Customers complain they provide the company with billing and shipping information for a one time purchase but continue to receive additional merchandise and account debits or credit card charges. Other customers complain the unwanted products are returned or shipments are refused but the company fails to issue credits or refunds as agreed. Complainants allege In some cases refunds are denied based on the company's contention that products were not returned when in fact products were returned as directed.~~The company responds to some complaints by agreeing to issue refunds cancelling shipments or both. In some cases the company instructs complainants to return merchandise before a credit or refund will be issued.

Complaint Closing Statistics

0 complaints against Dual Action Cleanse closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Dual Action Cleanse complaints