Find a reputable business?

Reputation Report

Duane Reade

25 inquiries |
Pharmacies and Drug Stores

File Complaint

1498 York Ave
New York, NY 10021-0703 | Get Directions

(212) 879-8990

Company Rating

View Rating Explanation

Customer Reviews

based on 1 review.

Write Review

View Customer Reviews

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/23/2023 Cynthia M.

Understaffed & long lines at the store!

This pharmacy located at 724 Flatbush Ave, Brooklyn 11226 is severely understaff. There are long lines every time you you go to the store. To pick up a prescription you have to spend half an hour to an hour to pick up a prescription the front desk is no different long lines. There is also long lines on the phone to speak to a druggist. You complain you are told we are going to report to Management then you return to the pharmacy and nothing has changed. Time is money something has to be done to improve performance. If it continues like this I will be forced to change pharmacy. Customers are taken for granted there must be improvements. It is very annoying. Thank you. Improve on the time spent waiting in line. Every week it seems to have gotten worse.. Something must be done to improve waiting time. Right now it is ridiculous. This is a profitable store based on the number of customers. Make customers happy by improving on the waiting time. Thank you

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Duane Reade closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is Drug Stores And Proprietary Stores

Primary Contact:	Khalid Masood (Manager)
Business Started:	N/A
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Duane Reade?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile