Due Amici Pasta Lite ratings, reviews and complaints - Kitchenware Retail By Mail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege receipt of unordered merchandise, or unauthorized credit card charges. Other complainants allege difficulty cancelling orders, or that credit cards are charged after cancellations are finalized. Several complainants report difficulty contacting customer service to arrange returns, credits or refunds. The company responds to a some complaints by issuing full or partial refunds, or by providing clarifications of their return and refund policies. The company requires merchandise to be returned before credits or refunds are issued. A few complaints are closed as unresolved, meaning the complainants are not satisfied with the company's response. Other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Due Amici Pasta Lite closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling cookware.

Primary Contact:
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

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Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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Reputation Report

Due Amici Pasta Lite

Complaints and Resolutions

Other Information