E P C Parts ratings, reviews and complaints - Computer Software Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege non delivery of the ordered and paid for computers or failure to issue refunds after cancellation. Others complain they receive merchandise damaged, defective or otherwise inoperable. Some customers allege they return defective items seeking refunds, exchanges, or credits, but receive nothing in return. Many report they are unsuccessful at resolving problems with customer service representatives. The company responds to most complaints by advising complainants refunds are in process, or by requesting proof, or evidence, that a refund is actually due. In other cases, the company agrees to ship orders, make exchanges, or provide additional technical support. Some complaints remain unresolved. Complainants claim they are advised of a future date when their refund or credit should be expected. However, the date passes with no change of status. A few complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against E P C Parts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling computer components.

Primary Contact:	Rick Silver (Assistant Manager)
Business Started:	1/1/2002
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

On March 16, 2004, the company advised our office that ePCparts has ceased the sale of computer merchandise due to marketplace problems as of December 20, 2003. The company has devised a payback plan for customers entitled to obtain a refund within six months. The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

EPCParts

EPC Parts

Electronics Parts Corporation

Websites:
There are no additional web sites.

Contacts:

Shirrelle Denson (Controller)

Damon Levy (Owner)

Addresses:

20650 Bahama Street, Chatsworth, CA, 91311

Reputation Report

E P C Parts

Complaints and Resolutions

Other Information