Complaints for E P C Parts in Canoga Park, CA

8335 Winnetka Avenue Suite 416
Canoga Park, CA 91306 | Get Directions

(818) 709-6802

http://www.epcparts.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege non delivery of the ordered and paid for computers or failure to issue refunds after cancellation. Others complain they receive merchandise damaged, defective or otherwise inoperable. Some customers allege they return defective items seeking refunds, exchanges, or credits, but receive nothing in return. Many report they are unsuccessful at resolving problems with customer service representatives. The company responds to most complaints by advising complainants refunds are in process, or by requesting proof, or evidence, that a refund is actually due. In other cases, the company agrees to ship orders, make exchanges, or provide additional technical support. Some complaints remain unresolved. Complainants claim they are advised of a future date when their refund or credit should be expected. However, the date passes with no change of status. A few complaints remain unanswered.

Complaint Closing Statistics

0 complaints against E P C Parts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

E P C Parts complaints