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Eastern Dental

13 inquiries |
Dental Office

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2909 Washington Road, Suite 135
Parlin, NJ 08859 | Get Directions

(732) 707-6654

http://www.easterndental.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/12/2024 Arlene H.

Poor customer service!

On February 21, I was seen in eastern dental for my dentures. Instead, I was given an oral evaluation. I was told, it would take a couple of days, for them to get an approval for my dentures. On 2/29/24, I spoke with patty, about the approval for my dentures. She stated it would be sent electronically that day for approval. On 2/7/24, Queisha of liberty dental stated, eastern dental sent for approval pertaining to the oral evaluation, not dentures. I called eastern dental, got patty again who claimed, she sent the request twice for the dentures, never received. She expressed, they would tell me anything. Her attitude was became, absurd. At that point of our conversation I expressed, you don't want to service, this black woman. I asked to speak to her manager. I expressed, I will file a grievance, a complaint, email your CEO. She stated she was, hanging up. If it makes you feel better, please do so. Once, I stated I would have them pull, the call, she put me on hold so, I could speak to the manager. As of today, no call from manager, our from there office. I would like for them to send all involved, to trained for "people interaction"!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Eastern Dental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is dental office.

Primary Contact:	Management
Business Started:	N/A
Social:

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Licensing

California law requires all practicing Dentists to obtain licensing and register with the Dental Board of California. The goal of the Board is to ensure only qualified persons are providing dental care to California citizens. The Board accomplishes this goal by licensure of only those persons who have demonstrated the necessary knowledge and skill to practice dentistry safely.

For the most up-to-date information on this license, you can call toll free (877) 729-7789 or call (916) 263-2300, you can email
[email protected] or visit the website, www.dbc.ca.gov/verification/license_verification.shtml.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
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Contacts:
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