Easy Medical Billing ratings, reviews and complaints - Work-At-Home Business Opportunities

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they are unable to use the software package as advertised. Some customers complain that the software is not compliant with healthcare industry standards, they are unable to reach technical support lines for assistance, or that the tutorial does not give adequate information. Other complainants allege the list of doctors provided was outdated and contained erroneous contact information, or the doctors had other billing services. Some customers complain the completion certificate to certify their training is sent with the package, not upon completion of training. The company responds to some complaints by issuing refunds as requested, while other complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Easy Medical Billing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling medical billing software as a work at home offer.

Primary Contact:	Jorge Martin (Owner)
Business Started:	8/1/2000
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The company advertises in local papers and on internet job sites for promotional marketing, customer service and management training positions. Instead, consumers are offered positions selling coupon books or various promotional products door to door. When considering offers of this nature, we advise against paying by check or money order. We also believe it is a mistake to place too much reliance on the company's money back guarantee or refund policy. Our experience with other companies shows that the companies do not honor their guarantees and often fail to make refunds. If you decide to purchase the software, we strongly suggest that you pay by credit card. If the company fails to live up to its committment, the charge can be disputed. Remember, that none of the companies provide doctors as clients for their service. It is up to the buyer of the software to find clients for their business.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

E Z Medical Billing

Websites:
There are no additional web sites.

Contacts:

Jorge Festini (Owner)

Addresses:

1605 Sharington Place Suite Y205, Newport Beach, CA, 92663

Reputation Report

Easy Medical Billing

Complaints and Resolutions

Other Information