Complaints for Easy Medical Billing in Downey, CA

8132 Firestone Blvd. Suite #49
Downey, CA 90241 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they are unable to use the software package as advertised. Some customers complain that the software is not compliant with healthcare industry standards, they are unable to reach technical support lines for assistance, or that the tutorial does not give adequate information. Other complainants allege the list of doctors provided was outdated and contained erroneous contact information, or the doctors had other billing services. Some customers complain the completion certificate to certify their training is sent with the package, not upon completion of training. The company responds to some complaints by issuing refunds as requested, while other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Easy Medical Billing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Easy Medical Billing complaints