eBay Inc.

Worst experience I've ever had with any company l've ever done business with. eBay is a bunch of liars and thieves.

Bought a iphone 14 on ebay on the 28th of July for $451.19 and it got "dispatched" the same day, without a tracking number. Got a notification that the seller's account has been suspended for suspicious activity. I called eBay and their agent filed a refund request, but had to wait 3 business days. In the meantime the seller actually recovered their account. 3 business days later eBay stepped in and made a decision to refund me in 3-5 business days. Later that day, the seller uploaded a tracking code and sent me a package that turned out to be a handwritten envelope with a homemade "invoice" that I paid for the item and it will be dispatched in 21 business days. Next day, since the package was delivered, the refund was overruled. I contacted them immediately and they opened a return case instead. They made me sign an official declaration that I didn't receive the item in the package. A day later, my account is suspended for abusing the buyer protection policy, and they reassured me the ban is permanent and won't be getting a refund. Here I am, with a piece of paper for $451.19. A phone wouldn't even fit. USPS has the tracking code on the envelope, with the weight of 0.012kg and everything. Didn't have to sign for it just came through the letterbox. I paid with a credit card.

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