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eBay Inc.

  750 inquiries |
Online Retailers

2025 Hamilton Avenue
San Jose, CA 95125
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(800) 322-9266

Contact us at (800) 322-9266 for hours

Company Rating


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Customer Reviews

based on 11 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

319 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/6/2023

Absolute trickery and lack of care for the seller on the platform.

I have items that were never returned to me after the buyer was refunded the money. I am absolutely disgusted by eBay's return policies, hidden fees and shady business dealings. They fail to pay taxes in the UK but have no problem taking your money. And a lot of it.

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

319 complaints against eBay Inc. closed in last 3 years.
Complaints Type of response
3 Making a full refund, as the consumer requested
0 Making a partial refund
4 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
311 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

eBay Inc. is an online marketplace, where anyone can buy & sell practically anything. eBay connects individual buyers & sellers, as well as small businesses. eBay helps Co's of all sizes commerce growth, engaging shopping experiences online & offline

Primary Contact: Nigel Grange (Director of Customer Experience)
Business Started: 9/3/1995

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info


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Robin Pitman
Beth Axelrod (Senior Vice President, HR)
Accounts Payable
Devin Wenig (President/CEO)