Find a reputable business?

Complaints and Resolutions

eBay Inc. complaints

Read Complaints File Complaint View Full Report

2025 Hamilton Avenue
San Jose, CA 95125 | Get Directions

(800) 322-9266

http://www.ebayinc.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$291,752.00

Total Amount Settled:
$900.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

242 complaints against eBay Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
237	Unanswered

242 complaints against eBay Inc.

Sort by

2/4/2025

RESPONSE: Complaint was not answered Amount in Dispute: $317.80 Amount Settled: $0.00

Customer Complaint

1/11/2025

Bought 84inch ceiling fan received it was missing a small part called a receiver box contacted them kept telling me they were going to contact their warehouse never heard back now they will not answer my emails have a fan i cannot use Resolution Sought Send me part or i will send back fan for refund

2/4/2025

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

1/9/2025

I'm an eBay seller. I was listing a lot of coins last night and while I was listing more of them and in the morning all the sudden they tell me oh you can't list this one cuz it's a replica and it's fake and I and I'm like you didn't even ask me it's not fake it's like an American quarter so I call him and they're telling me oh yeah we'll do this we'll do that they almost threatened to me that falsely accused me that's harassment they've cost me about three four hours of my time and the stress that I don't like to be accused of forgery they accuse me of forgery and I'm very upset about it I mean all they have to do is look at it and understand it's a quarter and if I can't sell a quarter on eBay then nobody can't but they're that everybody else do it right they singled me out of millions of people selling coins. Resolution Sought Well apologize for accusing me of forgery then the item I sold that they took off was $2,500 so they can pay me that that's what they cost me $2,500 bucks and accused me so it should be double I don't care I'm just I'm really pissed off that they did this and I've told them or I tried to talk to him and they just keep accusing me of it and you're like going I got the quarter right here to call the FBI let's go I'm mad and I will call a consumer affairs after this too and I may call the district

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile