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eBay Inc. complaints

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2025 Hamilton Avenue
San Jose, CA 95125 | Get Directions

(800) 322-9266

http://www.ebayinc.com

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Total Amount in Dispute:
$216,594.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

138 complaints against eBay Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
137	Unanswered

138 complaints against eBay Inc.

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9/10/2026

RESPONSE: Complaint was not answered Amount in Dispute: $213.00 Amount Settled: $0.00

Customer Complaint

8/17/2026

I sold a catalytic converter through Ebay on August01, 2026, mailed it to the customer, and was told they couldn't pay me unless I had a bank account with a debit card. So I opened an account and had to wait almost 7 business days for the card to come in the mail. Finally on August 15, 2026 my card arrived in the mail, and I submitted the information to Ebay, and now they are saying that I have to verify my identity by uploading copies of my Identification. I was never asked to provide this information when I opened the account, or when I mailed the catalytic converter to the customer, but now that it's time for them to send me my money, they want me to verify my identity. I sent a copy of my driver's license and they said it's not good enough! Resolution Sought I want the money they owe me

8/12/2026

RESPONSE: Complaint was not answered Amount in Dispute: $615.01 Amount Settled: $0.00

Customer Complaint

7/17/2026

I was issued a Refund from Ebay for a H Moser Wrist Watch, watch was defective so I returned for a refund. Ebay issued refund but Navy Federal Credit Union, rejected it because they thought fraud was going on with my debit card. I just found out today that Navy federal rejected it. I put Navy Fed. Rep. On phone with Me and they told Ebay to resend the refund. Ebay says they didn't get it back so I need to give them 10 more days. Refund was issued 6/9/26 . Order number is 171473947807. Navy Federal in Schaumburg I'll. Is where I called and tried to get help but Ebay is just Stealing because Navy Federal has been consistent since 1978 for me. I Only get 1300 . Monthly i am 66 years old .please Help. Oran Harper Thank You Resolution Sought Give me my 615.01 refund

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