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eBay Inc. complaints

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2025 Hamilton Avenue
San Jose, CA 95125 | Get Directions

(800) 322-9266

http://www.ebayinc.com

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Total Amount in Dispute:
$259,849.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

190 complaints against eBay Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
188	Unanswered

190 complaints against eBay Inc.

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8/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: $954.11 Amount Settled: $0.00

Customer Complaint

7/10/2025

An item was listed on eBay. A buyer purchased it for $1000. The item was shipped to the buyer and I have no money from eBay for the item and they are now telling me they have a 90 day hold on my money.. they stated they have no specific policy as far as the 90 day limit or they have no policy for sellers of items on their site. Resolution Sought Resolve the transaction and provide funds that are due to me from eBay

8/4/2025

RESPONSE: Complaint was not answered Amount in Dispute: $2,400.00 Amount Settled: $0.00

Customer Complaint

7/9/2025

I shipped an item I sold through eBay using the pre paid shipping label from eBay. The item was delivered to the wrong address. UPS won't let me file claim says eBay has too. eBay not only refused to file a complaint they took 319$ from me and banned my account after refunding to 2300 to the seller. I have called eBay 20 times they will not file the claim. I called ups they will not let me file the claim. Resolution Sought Refund of my $$$$

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