Find a reputable business?

Complaints and Resolutions

eBay Inc. complaints

Read Complaints File Complaint View Full Report

2025 Hamilton Avenue
San Jose, CA 95125 | Get Directions

(800) 322-9266

http://www.ebayinc.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$185,774.00

Total Amount Settled:
$1,025.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

293 complaints against eBay Inc. closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
286	Unanswered

293 complaints against eBay Inc.

Sort by

7/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $128.70 Amount Settled: $0.00

Customer Complaint

7/2/2024

I purchased an item off of eBay from a seller that goes by username jetflo 8092 the order number is 09 - 11 723-430 45 I gave $128.70 for this item about an hour later the seller contacted me and wanted me to cancel the order so I didn't I waited the next day he tried to can he cancel it but when I asked for a refund they tell me it still may be on its way there's no place on that page for to ask for a refund so basically they've been giving me the runaround for 11 days and I get no help from eBay no help from the seller and I feel like I've been scammed this is not right they should make things a little bit easier for people to get a refund when something like this happens I just want my money back please help me Resolution Sought I would like a full refund of all of my money $128.70

7/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $311.00 Amount Settled: $0.00

Customer Complaint

6/24/2024

I ordered an item and received no detailed information on tracking and was unable to get in touch with the seller. The delivery date was estimated to be june fifth on june sixth I asked for refund. EBay says they cannot do this because their system will not allow. It passed a certain amount of days. I have called and used every option available on the phone and still cannot talk to a person. There are no phone numbers that lead to a person. And everything is automated, online, and on the phone. Theirs is the worst system I have ever encountered. No matter what your complaint is, they send you back to the automated system an online. Sadly, they promised me a refund and still have not delivered. Resolution Sought I want my refund.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile