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eBay Inc. complaints

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2025 Hamilton Avenue
San Jose, CA 95125 | Get Directions

(800) 322-9266

http://www.ebayinc.com

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Total Amount in Dispute:
$289,186.00

Total Amount Settled:
$900.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

231 complaints against eBay Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
227	Unanswered

231 complaints against eBay Inc.

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3/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: $86.65 Amount Settled: $0.00

Customer Complaint

2/7/2025

I sold an item to a customer on ebay 12/28 (ballucci Floating Shelves) that were severely delayed in transit. I made multiple attempts to track down the package with the post office with no resolution. As a result Ebay refunded the money to the customer from my account on 1/31. February 4th the Shelves were delivered to the buyer, tracking 9434608105463294357522. I contacted eBay and they said sorry there's nothing we can do. So now the buyer has my Shelves and they took the money from my account. Resolution Sought Refund my $86.65

2/27/2025

RESPONSE: Complaint was not answered Amount in Dispute: $49.08 Amount Settled: $0.00

Customer Complaint

2/3/2025

I was charged for an item I was unaware was in my cart. Seconds after buying I realized and tried to cancel it. No way to. I have to request it. I got charged for the item and they don't even have it in stock. And nobody will tell me when I get my money back. Well first they charged me 50 dollars for an item that isnt in stock. Tyen seconds upon realizing i bought it by mistake i find no way to cancel tgevorder i had to request it and the same ones tgat chrged me declined my request wont respomd to me and leaves it at that they deserve punished for doing this crap and i deserve my money they have no rights to do this but yet they are Resolution Sought My money and a dang policy change

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