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eBay Inc. complaints

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2025 Hamilton Avenue
San Jose, CA 95125 | Get Directions

(800) 322-9266

http://www.ebayinc.com

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Total Amount in Dispute:
$259,954.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

200 complaints against eBay Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
198	Unanswered

200 complaints against eBay Inc.

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6/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $550.00 Amount Settled: $0.00

Customer Complaint

5/29/2025

Me as the seller sold the lamp to a miss Weaver and the whole time which I got messages she was trying to blackmail me out of refunding her some extra money or she was gonna start a return on a lamp from 1939 gone with the wind lamp Fenton I stated to eBay she removed brass brackets off of the lamp that she should've never took off and she chipped the bottom of the lamp because of eBay's refund policy. This lady is holding out until eBay just gives it to her and a refund, eBay told her to return the lamp and she still has not eBay's holding my funds. They won't release them. This lady will not send back the lamp. I got several messages. You can see all of our messages of her blackmailing me with this lamp because she knows eBay's gonna refund her no matter what and probably just give her the lamp and she states it and eBay will not take consideration about the seller and what's going on with me. I don't even think they can comprehend what is going on because they're such a robots I need help. Case # 27-13047-53634 Resolution Sought Refund or lamp

5/26/2025

RESPONSE: Complaint was not answered Amount in Dispute: $134.68 Amount Settled: $0.00

Customer Complaint

4/30/2025

EBAY 2025 Hamilton Avenue San Jose, California 95125 USA [email protected] (800) 456-3229 I PURCHASED A LAPTOP FROM EBAY ON 04/14/2925, AN INSPIRON 17R 5720. THERE WERE SOME PROBLEMS WITH THE LAPTOP: 1. IT WAS ADVERTISED AS HAVING A DISK WITH 384 GB AVAILABLE. BUT THE LAPTOP DELIVERED ONLY HAD 118 GB. 2. THE SCREEN IS DAMAGED 3. IT WAS NOT DELIVERED TO THE ADDRESS PROVIDED. INSTEAD I HAD TO GO TO THE POST OFFICE TO PICK IT UP. I REQUESTED A PARTIAL REFUND FROM THE SELLER, LEONIDKU1971; HE ASKED HOW MUCH WAS FAIR AND APOLOGIZED BUT I DID NOT HEAR BSCK GRIM THEM. I WOULD LIKE THEM TO OFFER A 50 REFUND ASAP: 134.68 USD ORDER NUMBER 14-12952-08991 Item ID: 395155393248 2025 04 29 CONTACTED EBAY COMPLAINED WITH THE BBB COMPLAINED WITH BCA Resolution Sought A PARTIAL 50 REFUND 134.68 USD

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