Find a reputable business?

Complaints and Resolutions

eBay Inc. complaints

Read Complaints File Complaint View Full Report

2025 Hamilton Avenue
San Jose, CA 95125 | Get Directions

(800) 322-9266

http://www.ebayinc.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$233,315.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

155 complaints against eBay Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
154	Unanswered

155 complaints against eBay Inc.

Sort by

2/26/2026

RESPONSE: Complaint was not answered Amount in Dispute: $110.50 Amount Settled: $0.00

Customer Complaint

2/2/2026

They have a seller who is selling fake jewerly on line , on their website14K Yellow Gold 6.5mm Miami Cuban Link Chain Bracelet Mens Womens 7" 8" 9" Chain Length: 7.5" US $110.50 Sold by: sunlight613 ebay is doing nothing to check out my complain thats its fake I went to jerwerly store and they told me it fake its not gold or 14k gold either I inform Ebay and they did nothing about check it out. thanks Resolution Sought Help me get my money back

2/9/2026

RESPONSE: Complaint was not answered Amount in Dispute: $2,509.91 Amount Settled: $0.00

Customer Complaint

1/14/2026

eBay is placing hundreds maybe thousands of sellers payments on hold to "review and monitor their account". Holds can be anywhere from 3 days after delivery to 30 days after delivery depending on what they choose without any explanation. When asked how to resolve the issue to have payments released there is no resolution only to wait for whatever time frame they choose is good enough to review the account, again no explanation as to different tiers of holds and hold time frames etc. When someone works or sells a product you should receive pay for said services in a timely manner and. It's understandable to place a hold on a single order if there is an issue with that order but to place an immediate hold on every item that is sold without explanation is not okay. I provided an explanation to them about packages and shipping due to weather restrictions and that some customers did not provide valid proof for their claims. Yet all the fault falls on me and I have to take the loss of items and funds when eBay takes 13 of everything I sell (calculated after tax so really it's more than 13) and the customers word is still prioritized over mine. I can't have my funds on hold for up to 30 days I have bills to pay children to feed and I have to reinvest into supplies to even be able to sell items and ship them out to make an income. This is unfair and unjust and I'm not going to just say nothing like the other sellers on eBay. Resolution Sought I would like to have my funds released to me and I would also like the company to add a page in the F.A.Q/Help section that explains different hold tiers and timeframes along with the reason for the hold for each tier. Create transparency and don't make the sellers suffer, we're what make your business thrive.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile