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eBay Inc. complaints

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2025 Hamilton Avenue
San Jose, CA 95125 | Get Directions

(800) 322-9266

http://www.ebayinc.com

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Total Amount in Dispute:
$210,063.00

Total Amount Settled:
$1,146.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

332 complaints against eBay Inc. closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
322	Unanswered

332 complaints against eBay Inc.

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11/28/2023

RESPONSE: Complaint was not answered Amount in Dispute: $12,000.00 Amount Settled: $0.00

Customer Complaint

11/2/2023

Trying to buy car with someone who have eBay account (seller). Resolution Sought I don't get nothing and calling eBay costumer, but is disconnected o no longer in service also seller no answer I'm email texting and she no respond that's why I'm file this complaint thank you

11/22/2023

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

10/27/2023

I listed my items with eBay and they lied on the listing and put dates on my items that made them much older than what they were. I lost money got negative reviews and never got paid by eBay. Resolution Sought Issue refunds to both items to the sellers with out asking me for payment as they are holding the funds. I want the negative information removed and a formal apology from eBay.

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