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2025 Hamilton Avenue
San Jose, CA 95125
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(800) 322-9266

http://www.ebayinc.com

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Total Amount in Dispute:
$185,695.00

Total Amount Settled:
$1,025.00

Complaint Experience

3%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Complaint Closing Statistics

293 complaints against eBay Inc. closed in last 3 years.
Complaints Type of response
2 Making a full refund, as the consumer requested
0 Making a partial refund
4 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
286 Unanswered

293 complaints against eBay Inc.

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7/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $311.00 Amount Settled: $0.00

Customer Complaint

6/24/2024

I ordered an item and received no detailed information on tracking and was unable to get in touch with the seller. The delivery date was estimated to be june fifth on june sixth I asked for refund. EBay says they cannot do this because their system will not allow. It passed a certain amount of days. I have called and used every option available on the phone and still cannot talk to a person. There are no phone numbers that lead to a person. And everything is automated, online, and on the phone. Theirs is the worst system I have ever encountered. No matter what your complaint is, they send you back to the automated system an online. Sadly, they promised me a refund and still have not delivered. Resolution Sought I want my refund.

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7/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $174.00 Amount Settled: $0.00

Customer Complaint

6/13/2024

I ordered hot water heater they shipped it immediately from Georgia to Jamestown Tennessee it never arrived at my house but they showed me a picture of the package at someone else's house. I've been around and around with them trying to get FedEx or VIP or eBay to help me fix this since March the 6th still nothing FedEx just informed me that they lost the package but sent the refund to VIP so now they've been paid twice and I still don't have the hot water heater they closed the case they won't answer my emails I'm out $174 FedEx says they paid them because that to pay them to ship it I don't know what else to do Resolution Sought I would like to have a refund of my money or my hot water heater.

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