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eBay Inc. complaints

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2025 Hamilton Avenue
San Jose, CA 95125 | Get Directions

(800) 322-9266

http://www.ebayinc.com

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Total Amount in Dispute:
$228,518.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

155 complaints against eBay Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
154	Unanswered

155 complaints against eBay Inc.

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6/2/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $82.77 Amount Settled: $0.00

Customer Complaint

6/1/2026

Order number -08-14637-39870 Order id #--306923293124 The seller is refusing to send me a return receipt and offered me 55% of the item but can not use the item at all for my dog...the seller is telling me i have to send it back on my own which is not fair and is not ebay policy Selker is refusing to send me a return receipt to send back items These capsules are big and i ordered small capsules and the capsules that were send by the sender is practically empty see screenshot Resolution Sought Send me a return receipt

Company Response

6/2/2026

Per complainant: It was negotiated!!!

6/4/2026

RESPONSE: Complaint was not answered Amount in Dispute: $32.68 Amount Settled: $0.00

Customer Complaint

5/11/2026

I purchased a drum off of eBay before I had an account with eBay. I received the product. They took it off my credit card, but I am not happy with my purchase. I would like to return it, but they are making it virtually impossible for me to get the label the information on how to return this product before I had an account with eBay. I've been trying for days now and I finally got a phone call and then we got disconnected and I'm also paying five dollars to ask Jeev to help me and I did try that but honestly, I don't see why I should have to pay five dollars for Information On to return the product. I'm just so frustrated. All I want to do is to return the product and get a refund. Very difficult company to work with to get proper answers. They're not listening. It appears you can only return a product if you had an account with eBay. If you didn't have an account and you bought something from eBay, it appears you can't return it or at least that's what it feels like. That does not seem correct or the right thing to do so I'm have tried all the different ways. They've asked me to and nothing is working so they're leading me to contact you, the Better Business Bureau. Resolution Sought I want to contact them properly and not get disconnected and get this business problem figured out

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