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eBay Inc. complaints

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2025 Hamilton Avenue
San Jose, CA 95125 | Get Directions

(800) 322-9266

http://www.ebayinc.com

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Total Amount in Dispute:
$297,555.00

Total Amount Settled:
$900.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

256 complaints against eBay Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
250	Unanswered

256 complaints against eBay Inc.

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12/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $107.00 Amount Settled: $0.00

Customer Complaint

11/6/2024

I made a$107 dollar order and eBay double charged me. I asked for a refund 3 times and they never gave the refund to me all they did was give me a bunch of fast talk. Resolution Sought Give me a refund of $107.

12/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $451.19 Amount Settled: $0.00

Customer Complaint

11/5/2024

I Bought a iphone 14 on ebay on the 28th of July for $451.19 and it got "dispatched" the same day, without a tracking number. Got a notification that the seller's account has been suspended for suspicious activity. I called eBay and their agent filed a refund request, but had to wait 3 business days. In the meantime the seller actually recovered their account. 3 business days later eBay stepped in and made a decision to refund me in 3-5 business days. Later that day, the seller uploaded a tracking code and sent me a package that turned out to be a handwritten envelope with a homemade "invoice" that I paid for the item and it will be dispatched in 21 business days. Next day, since the package was delivered, the refund was overruled. I contacted them immediately and they opened a return case instead. They made me sign an official declaration that I didn't receive the item in the package. A day later, my account is suspended for abusing the buyer protection policy, and they reassured me the ban is permanent and won't be getting a refund. Here I am, with a piece of paper for $451.19 A iphone wouldn't even fit. USPS has the tracking code on the envelope, with the weight of 0.012kg and everything. Didn't have to sign for it just came through the letterbox. I paid with a credit card. Resolution Sought I want a full refund, the order number for the purchase is 07-11877-63922.

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