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2025 Hamilton Avenue
San Jose, CA 95125
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(800) 322-9266

http://www.ebayinc.com

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Total Amount in Dispute:
$297,555.00

Total Amount Settled:
$900.00

Complaint Experience

2%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Complaint Closing Statistics

256 complaints against eBay Inc. closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
4 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
250 Unanswered

256 complaints against eBay Inc.

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12/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $107.00 Amount Settled: $0.00

Customer Complaint

11/6/2024

I made a$107 dollar order and eBay double charged me. I asked for a refund 3 times and they never gave the refund to me all they did was give me a bunch of fast talk. Resolution Sought Give me a refund of $107.

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12/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $451.19 Amount Settled: $0.00

Customer Complaint

11/5/2024

I Bought a iphone 14 on ebay on the 28th of July for $451.19 and it got "dispatched" the same day, without a tracking number. Got a notification that the seller's account has been suspended for suspicious activity. I called eBay and their agent filed a refund request, but had to wait 3 business days. In the meantime the seller actually recovered their account. 3 business days later eBay stepped in and made a decision to refund me in 3-5 business days. Later that day, the seller uploaded a tracking code and sent me a package that turned out to be a handwritten envelope with a homemade "invoice" that I paid for the item and it will be dispatched in 21 business days. Next day, since the package was delivered, the refund was overruled. I contacted them immediately and they opened a return case instead. They made me sign an official declaration that I didn't receive the item in the package. A day later, my account is suspended for abusing the buyer protection policy, and they reassured me the ban is permanent and won't be getting a refund. Here I am, with a piece of paper for $451.19 A iphone wouldn't even fit. USPS has the tracking code on the envelope, with the weight of 0.012kg and everything. Didn't have to sign for it just came through the letterbox. I paid with a credit card. Resolution Sought I want a full refund, the order number for the purchase is 07-11877-63922.

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