Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/3/2018 Karen O.

I rate them. Minus zero. Worst company I have ever dealt with.

On April 17th 2018 some one from Ed Senez Aluminum came out too our house & gave us an estimate for gutters on our house. They told us 10 - 12 weeks. After that time my husband called & they then told us it would be the beginning of August. Then the third time my husband called them they said it would be the end of August. Then after the 4th time of my husband contacting them they said it would be September 17th. Then after contacting them the 5th time they said it would be the next week. Now after the 6th time of my husband contacting them, they said we were next in line. Finally after all the time of them NOT contacting us at on October 2nd my husband went to them in Orange City we told them they were not interested in their services & to please give us our deposit back. They actually had to go through the pile of lists of customers who was to have work done they found our order. They did refund our $50.00 back. They don't do the work they say they will do. They have no customer communication. I rate them a minus zero as far as costumer service that they don't do & the same on customer communication. So that's 25 weeks of NO communication from them unless we called them & No gutters . I don't want anything from them. They gave us our deposit back. They need to practice better communication & customer service.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Ed Senez Aluminum Specialists Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is home improvement specialists.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Ed Senez (Owner)

Other Categories:

Home Improvements

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