Eden Press ratings, reviews and complaints - Directory Guide Publishers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company did not ship the merchandise. One complainant claims no refund was issued. Another complainant states the ad was misrepresented that the company can clear any criminal record from anywhere which was not the case in the state where the customer is located. The company responds by sending the order issuing a refund or stating there is no record of a return. A few complaints remain unresolved meaning the customer was not satisfied with the company's response.

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Complaint Closing Statistics

0 complaints against Eden Press closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is publication and sale of information relating to personal freedom.

Primary Contact:
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

According to information supplied by Eden press the firm offers publication of How To books covering a variety of subjects. The publication states all materials offered in the catalog are for information purposes only and Eden Press does not advocate the violation of laws but does seek to present ideas which can increase opportunities for personal freedom. Some of the subjects offered are: how to use mail drops for privacy and profit collection and use of social security numbers how to make $1000 a minute and how to use and create tax havens.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Owner

Addresses:

11623 Slater Street Unit E, Fountain Valley, CA, 92708

11676 Salinas #B, Garden Grove, CA, 92843

P.O. Box 840, Fountain Valley, CA, 92708

Reputation Report

Eden Press

Complaints and Resolutions

Other Information