Complaints for Eden Press in Fountain Valley, CA

P.O. Box 8410
Fountain Valley, CA 92728 | Get Directions

(714) 556-2023

http://www.edenpress.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company did not ship the merchandise. One complainant claims no refund was issued. Another complainant states the ad was misrepresented that the company can clear any criminal record from anywhere which was not the case in the state where the customer is located. The company responds by sending the order issuing a refund or stating there is no record of a return. A few complaints remain unresolved meaning the customer was not satisfied with the company's response.

Complaint Closing Statistics

0 complaints against Eden Press closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Eden Press complaints